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Return Policy


OUR RETURN POLICY

In order for your return or exchange to be eligible, the item must be completely unused and unworn in its original packaging. Material Good reserves the right to refuse any return if the items appear to be damaged or show signs of wear.

ONLINE DOMESTIC ORDERS - RESTOCK FEE

All in-stock domestic online returns and exchanges for fine jewelry & pre-owned timepieces are subject to a restocking fee of $165. This will be applied to the original form of payment used.

ONLINE RETURN PROCESS

You must contact orders@materialgoodny.com within the allotted time period or your return will not be accepted. A representative will get back to you within 24 hours during business hours, Monday-Friday. Material Good provides a prepaid return label to ensure the products are protected & insured, however the client is responsible for a restock fee. Please see above for restocking fee details.

INTERNATIONAL ORDERS

All international orders are final sale. You can read more about our International Orders policy here. For any questions or concerns, please reach out to orders@materialgoodny.com.

    FINE JEWELRY

    In-Stock: Products purchased that are in-stock are eligible for return for a full refund within 7 business days from the date that the product was delivered to you.

    Made to Order finger sizes: Our in-stock sizes range from 6-7.5, sizes outside that range are final sale, non-returnable.

    Made to Order bracelet lengths: Our in-stock length for bracelets are 6.75 inches, all other lengths are final sale, non-returnable.

    Made to Order necklace lengths: Our in-stock length for necklaces are 15.5-16 inches, all other lengths are final sale, non-returnable.

    BRIDAL

    Ready to Buy Engagement Rings: All Ready to Buy Engagement Rings are final sale, non-returnable.

    Custom Engagement Rings & Wedding Bands: All custom engagement rings & wedding bands are final sale, non-returnable.

    TIMEPIECES

    All new Audemars Piguet & Richard Mille timepieces are final sale and non-returnable.

    PRE-OWNED TIMEPIECES

    In-Stock: Products purchased that are in-stock are eligible for return for a full refund within 7 business days from the date that the product was delivered to you.

    Special Order: All special ordered pre-owned timepieces are final sale and non-returnable.