Returns / Shipping / Warranty


 


ORDER LEAD TIME

In stock items will ship within 1-2 business days after purchase. Made to order and out of stock items will ship within 2-4 weeks unless otherwise specified. We will email you tracking information when your order has been sent! If your order is a rush, please email orders@materialgoodny.com and we will do our absolute best to prioritize your order.

PAYMENTS

For all domestic orders being place, please note that your billing and shipping must match in order to process your order.

For any international orders being placed, a bank wire transfer is the required form of payment. Once your order is placed our team will reach out with the appropriate wire instructions in order to process and confirm your order.

SHIPPING 

To ensure the best experience possible, all domestic shipping fees are complementary. For all International shipments, there is a $200 charge that will be added at checkout. 

All shipments are sent via overnight delivery. Signature is required upon delivery

Please note your billing and shipping address must match.

Material Good is not liable for lost shipments when tracking dictates it has been delivered. Material Good is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. 

RETURNS & EXCHANGES  

At Material Good we pride ourselves on customer service and satisfaction. Please read our return policy carefully.

Fine Jewelry & Custom Orders

Exchanges are eligible to be made within 7 business days after delivery. You must contact orders@materialgoodny.com within the allotted time period or your exchange will not be accepted. In order for your exchange to be eligible, your item must be completely unused and unworn in its original packaging. Material Good reserves the right to refuse any exchange if the items appear to be damaged or show signs of wear. 

All custom and special orders are final sale and non-returnable.

Timepieces 

All new Audemars Piguet timepieces are final sale and non-refundable. 

All pre-owned and vintage timepieces are eligible for return within 7 business days after delivery. You must contact orders@materialgoodny.com  within the allotted time period or your return will not be accepted. In order for your return to be accepted, the timepiece must be completely unworn and in its original packaging. Material Good reserves the right to refuse any return if the timepieces appears to be damaged or show signs of wear. 

All custom and special orders for pre-owned timepieces are final sale and non-returnable. 

Leather Goods

All leather goods are are final sale and non-returnable.

PRE-OWNED & VINTAGE WATCH WARRANTY 

Material Good offers a one year warranty on all pre-owned and vintage timepieces. The warranty covers ONLY mechanical and movement defects and does not include any damage caused to the outside of the watch (dial, bezel, case, bracelet, lugs, straps, buckle, clasp, or any additional parts). Any damage caused to the movement of the timepiece as a result of misuse, abuse, impact, or neglect (as determined solely by Material Good) will not be covered under your one year warranty.

 In the event that, as of the date of purchase, your pre-owned timepiece is still covered under the original manufacturer's warranty (accompanied by original papers), the original warranty will serve in place of the Material Good one year warranty until it expires. If the original manufacturer's warranty expires less than one year from the date of purchase, Material Good will offer a supplemental warranty from the date of expiration of the manufacturer's warranty up to one year from the date of purchase.